At Turaride, your privacy is our top priority. We collect and use your information only to provide safe, reliable, and personalized ride experiences. Read our Privacy Policy to understand how we protect your data and your rights.
At TuraRide, your privacy is not just a priority — it’s a core part of how we operate. We are fully committed to safeguarding your personal information and ensuring that every piece of data you share with us is handled responsibly, securely, and transparently.
This Privacy Policy explains the types of information we collect, how we use it, who we share it with, and the steps we take to ensure your data is always protected when you interact with our platform — whether as a passenger, driver, partner, or visitor.
When you use TuraRide — whether for booking rides, tracking drivers, making payments, or exploring our app — we may collect the following types of information:
Full name
Contact number and email address
Payment details (excluding full card numbers, which are handled securely by payment providers)
Location data (for pickups, drop-offs, and navigation)
Ride and transaction history
Profile picture, ID verification documents (for drivers)
Device and browser type
App performance data and crash logs
Usage statistics and interaction patterns
IP address and general location
Cookies or similar tracking data (for improving user experience)
We use your personal and non-personal data to provide, improve, and secure TuraRide services. Specifically, your data helps us:
Enhance your experience by tailoring features and recommendations based on your preferences and location.
Improve safety and security through identity verification, fraud detection, and real-time trip tracking.
Provide customer support by responding quickly to your inquiries or complaints.
Process payments and ensure accurate billing for both drivers and passengers.
Improve our platform through analytics, research, and feature development.
Comply with legal and regulatory requirements and assist authorities when required by law.
At TuraRide, we take your trust seriously.
We do not sell, rent, or trade your personal information to third parties.
We only share data when necessary to deliver our services effectively, such as with:
Payment processors, for secure transaction handling.
Mapping and navigation providers, to calculate routes and distances accurately.
Verification partners, for ID and background checks (for drivers).
Regulatory authorities, only when legally required.
Every third-party partner we work with is bound by strict confidentiality and data protection agreements that ensure your privacy is never compromised.
We employ advanced security technologies and protocols to protect your information, including:
Data encryption (in transit and at rest)
Secure servers protected by firewalls
Continuous monitoring for unauthorized access or breaches
Periodic audits and compliance checks
We adhere to global data protection standards such as the Nigeria Data Protection Regulation (NDPR), the General Data Protection Regulation (GDPR), and other relevant international privacy frameworks.
You have full control over your personal data. You may:
Update or correct your information through your account settings.
Request deletion of your personal data, subject to legal or operational limitations.
Opt out of marketing or promotional messages (though we will continue sending essential service notifications).
Withdraw consent for certain data uses, where applicable.
Requests can be made through the app or by contacting TuraRide Support (details below).
We retain your information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, your data is securely deleted or anonymized.
TuraRide uses cookies and similar technologies to:
Improve website performance
Remember user preferences
Measure app usage and analytics
You can manage or disable cookies through your browser settings, but this may affect some functionalities of the platform.
TuraRide may occasionally update this Privacy Policy to reflect new features, security updates, or legal requirements.
We will notify users of any significant changes via:
Email notifications
App alerts, or
Notices on our website
Your continued use of TuraRide after any update constitutes your acceptance of the revised policy.
By using the TuraRide app, website, or related services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
At TuraRide, we believe that privacy is a shared responsibility — and we are dedicated to maintaining transparency, accountability, and trust in every ride you take with us.
